Intelligence, Orchestrated.
Saudi companyWhatsApp CX with guardrails
Faster replies. Consistent answers. Clear escalation. Bilingual by default, transparent to the customer, measured by intent.
WhatsApp inquiries get missed, duplicated, or answered inconsistently. Customers retry, escalations are invisible, and your CX team has no clean picture of demand by intent.
An intent map keyed to your top reasons, a curated knowledge base, a strict refusal policy, an escalation contract with your humans, and a weekly memo that shows what happened by intent.
Identify the top 10 reasons customers message you. Define what AI answers, what escalates, and what AI refuses.
Build the approved knowledge base from existing FAQs, policies, and SOPs. Test on a golden set of real questions.
Define the handoff to your CX team with full context, SLA, and audit. Weekly memo reports what worked, what missed.
WhatsApp CX deployed for hospitality and B2B clients with bilingual intent maps, escalation contracts, and weekly reporting. Proof artifacts under NDA.
Full pilot: SAR 60,000 to 80,000 over 6 to 8 weeks. Mini-pilot: SAR 20,000 to 30,000 for a 2-3 week intent map and golden-set test.
Saudi-natural Arabic and English by default. Mixed-language messages are handled correctly.
Yes, via the official WhatsApp Business API. We do not use unofficial connectors.
Tagged at the message level: AI-resolved, escalated, missed-SLA. The weekly memo breaks down by intent.
Yes when integration is in scope. Default is to hand off with full context; system writes (ticket creation) are added after UAT.
Transcription is supported. Quality varies by accent and noise; voice cases are part of UAT.
Share the workflow, systems, volume, and goal. We reply with scope, KPIs, timeline, and a SAR estimate within 24 hours.
Start nowSaudi companyWhatsApp CX with guardrails
Faster replies. Consistent answers. Clear escalation. Bilingual by default, transparent to the customer, measured by intent.
WhatsApp inquiries get missed, duplicated, or answered inconsistently. Customers retry, escalations are invisible, and your CX team has no clean picture of demand by intent.
An intent map keyed to your top reasons, a curated knowledge base, a strict refusal policy, an escalation contract with your humans, and a weekly memo that shows what happened by intent.
Identify the top 10 reasons customers message you. Define what AI answers, what escalates, and what AI refuses.
Build the approved knowledge base from existing FAQs, policies, and SOPs. Test on a golden set of real questions.
Define the handoff to your CX team with full context, SLA, and audit. Weekly memo reports what worked, what missed.
WhatsApp CX deployed for hospitality and B2B clients with bilingual intent maps, escalation contracts, and weekly reporting. Proof artifacts under NDA.
Full pilot: SAR 60,000 to 80,000 over 6 to 8 weeks. Mini-pilot: SAR 20,000 to 30,000 for a 2-3 week intent map and golden-set test.
Saudi-natural Arabic and English by default. Mixed-language messages are handled correctly.
Yes, via the official WhatsApp Business API. We do not use unofficial connectors.
Tagged at the message level: AI-resolved, escalated, missed-SLA. The weekly memo breaks down by intent.
Yes when integration is in scope. Default is to hand off with full context; system writes (ticket creation) are added after UAT.
Transcription is supported. Quality varies by accent and noise; voice cases are part of UAT.
Share the workflow, systems, volume, and goal. We reply with scope, KPIs, timeline, and a SAR estimate within 24 hours.
Start now