Intelligence, Orchestrated.
Saudi companyFor customer service and CX
Same intent map, same knowledge base, same escalation rules. Faster replies, fewer misses, clearer handoff.
Quick answer
Same intent map, same knowledge base, same escalation rules. Faster replies, fewer misses, clearer handoff.
WhatsApp inquiries get missed or answered inconsistently, and escalation is not measurable. The fix is not a smarter bot. It is a clear intent map, a curated knowledge base, and a hand-off contract with your humans.
| Question | Practical answer |
|---|---|
| Where should I start? | Start with the intent map for the top 10 reasons people message you, then the knowledge base, then escalation rules. |
| Will customers know they are talking to AI? | Yes. Transparency is a hard rule. AI answers are clearly labeled, and escalation to a human is always available. |
| How is escalation measured? | Tagged at the message level: AI-resolved, escalated, missed-SLA. Weekly memo shows breakdown by intent. |
Arabic (Saudi-natural) and English by default. Mixed-language messages are handled.
Yes, via the official WhatsApp Business API. We do not use unofficial connectors.
Weekly review of unanswered questions and escalated tickets feeds a small content backlog. Updates flow through approval.
Share the workflow, systems, volume, and goal. We reply within 24 hours with scope, KPIs, timeline, access requirements, and an estimated SAR range.
Start nowSaudi companyFor customer service and CX
Same intent map, same knowledge base, same escalation rules. Faster replies, fewer misses, clearer handoff.
Quick answer
Same intent map, same knowledge base, same escalation rules. Faster replies, fewer misses, clearer handoff.
WhatsApp inquiries get missed or answered inconsistently, and escalation is not measurable. The fix is not a smarter bot. It is a clear intent map, a curated knowledge base, and a hand-off contract with your humans.
| Question | Practical answer |
|---|---|
| Where should I start? | Start with the intent map for the top 10 reasons people message you, then the knowledge base, then escalation rules. |
| Will customers know they are talking to AI? | Yes. Transparency is a hard rule. AI answers are clearly labeled, and escalation to a human is always available. |
| How is escalation measured? | Tagged at the message level: AI-resolved, escalated, missed-SLA. Weekly memo shows breakdown by intent. |
Arabic (Saudi-natural) and English by default. Mixed-language messages are handled.
Yes, via the official WhatsApp Business API. We do not use unofficial connectors.
Weekly review of unanswered questions and escalated tickets feeds a small content backlog. Updates flow through approval.
Share the workflow, systems, volume, and goal. We reply within 24 hours with scope, KPIs, timeline, access requirements, and an estimated SAR range.
Start now