What is an “AI Pilot Studio”?

A short, KPI-anchored pilot (typically 6–8 weeks) that proves value on a named business decision, with an Acceptance Pack (UAT, evals, runbooks, training, handover).

Do you start with read-only access?

Yes. Pilots start read-only. Write operations are unlocked after UAT via a Security Gate and Change Request (CR), with rollback plans.

How do you reduce hallucinations?

We rely on grounded retrieval (RAG) with citations, confidence thresholds, continuous evaluations (coverage/latency/hallucination), and Human-in-the-Loop escalation for sensitive cases.

What about PDPL and data residency?

PDPL-aware by design: no personal data in prompts or logs (default), encryption in transit/at rest, RBAC, audit trails, and on‑prem/VPC deployment options in KSA when required.

What do we get at the end of the pilot?

A working decision system with dashboards/logs, an Acceptance Pack (UAT + Golden Set + Eval Plan), runbooks, training, and a scale-up plan for phase 2.

How much does a pilot cost?

Pilot pricing is customized based on scope and complexity. Contact us for a detailed quote tailored to your specific decision system needs.

What if the pilot doesn't meet acceptance criteria?

We work with you to refine the system until acceptance criteria are met. Our pilots include iterative tuning during UAT to ensure success.

Do we own the system after the pilot?

Yes. You own the decision system, code, and data. We provide full handover documentation, training, and ongoing support options.

Can you integrate with our existing systems?

Yes. We integrate via APIs and connectors with ERP, CRM, SharePoint, email systems, and other data sources. Read-only access is established first.

What is an “AI Pilot Studio”?

A short, KPI-anchored pilot (typically 6–8 weeks) that proves value on a named business decision, with an Acceptance Pack (UAT, evals, runbooks, training, handover).

Do you start with read-only access?

Yes. Pilots start read-only. Write operations are unlocked after UAT via a Security Gate and Change Request (CR), with rollback plans.

How do you reduce hallucinations?

We rely on grounded retrieval (RAG) with citations, confidence thresholds, continuous evaluations (coverage/latency/hallucination), and Human-in-the-Loop escalation for sensitive cases.

What about PDPL and data residency?

PDPL-aware by design: no personal data in prompts or logs (default), encryption in transit/at rest, RBAC, audit trails, and on‑prem/VPC deployment options in KSA when required.

What do we get at the end of the pilot?

A working decision system with dashboards/logs, an Acceptance Pack (UAT + Golden Set + Eval Plan), runbooks, training, and a scale-up plan for phase 2.

How much does a pilot cost?

Pilot pricing is customized based on scope and complexity. Contact us for a detailed quote tailored to your specific decision system needs.

What if the pilot doesn't meet acceptance criteria?

We work with you to refine the system until acceptance criteria are met. Our pilots include iterative tuning during UAT to ensure success.

Do we own the system after the pilot?

Yes. You own the decision system, code, and data. We provide full handover documentation, training, and ongoing support options.

Can you integrate with our existing systems?

Yes. We integrate via APIs and connectors with ERP, CRM, SharePoint, email systems, and other data sources. Read-only access is established first.

Intelligence, Orchestrated.

✦ Decision System6-8 Weeks

WhatsApp CX: Omni-CX Resolution Engine

WhatsApp customer resolution with safe escalation and KPI reporting.

Book a WhatsApp CX Demo All Systems

Overview

Triage customer messages, retrieve grounded answers with citations, enforce confidence thresholds, and escalate to humans when needed — with full logging.

HOW IT WORKS

Triggers & Workflow

When to Use

Customer asks about status, ETA, price/availability, returns, credit.
Teams need faster response time without losing compliance.

Workflow

1NLU/triage → intent & policy checks
2RAG with citations from approved sources
3Confidence thresholds → HITL handoff
4Respond + log (metrics, traces, audits)

REQUIREMENTS

Data & Acceptance Criteria

Data Sources

Knowledge base (policies, SOPs, FAQs)
Order/shipment status (read-only)
Customer account info (read-only, minimized)

Acceptance Targets

Customized per scope

First Contact Resolution (FCR)≥60% (acceptance example)
Average Handle Time (AHT)−25% (acceptance example)
Latency≤2s (acceptance example)

Guardrails & Security

Quality assurance & protection measures

Grounded answers with citations to reduce hallucination risk.
Escalation (HITL) for low confidence or policy-restricted requests.

FAQS

Frequently Asked Questions

GET STARTED

Is this system right for you?

Send 2–3 scenarios and available data; we'll propose scope and acceptance criteria.

Get an implementation plan in 24h

Intelligence, Orchestrated.

✦ Decision System6-8 Weeks

WhatsApp CX: Omni-CX Resolution Engine

WhatsApp customer resolution with safe escalation and KPI reporting.

Book a WhatsApp CX Demo All Systems

Overview

Triage customer messages, retrieve grounded answers with citations, enforce confidence thresholds, and escalate to humans when needed — with full logging.

HOW IT WORKS

Triggers & Workflow

When to Use

Customer asks about status, ETA, price/availability, returns, credit.
Teams need faster response time without losing compliance.

Workflow

1NLU/triage → intent & policy checks
2RAG with citations from approved sources
3Confidence thresholds → HITL handoff
4Respond + log (metrics, traces, audits)

REQUIREMENTS

Data & Acceptance Criteria

Data Sources

Knowledge base (policies, SOPs, FAQs)
Order/shipment status (read-only)
Customer account info (read-only, minimized)

Acceptance Targets

Customized per scope

First Contact Resolution (FCR)≥60% (acceptance example)
Average Handle Time (AHT)−25% (acceptance example)
Latency≤2s (acceptance example)

Guardrails & Security

Quality assurance & protection measures

Grounded answers with citations to reduce hallucination risk.
Escalation (HITL) for low confidence or policy-restricted requests.

FAQS

Frequently Asked Questions

GET STARTED

Is this system right for you?

Send 2–3 scenarios and available data; we'll propose scope and acceptance criteria.

Get an implementation plan in 24h

Intelligence, Orchestrated.

WhatsApp CX: Omni-CX Resolution Engine

Overview

Triggers & Workflow

When to Use

Workflow

Data & Acceptance Criteria

Data Sources

Acceptance Targets

Guardrails & Security

Frequently Asked Questions

Do you require a specific WhatsApp provider?

Can you support Arabic and English?

How does human handoff work?

Can it create tickets or update CRM?

What is First Contact Resolution (FCR)?

How fast are responses?

What knowledge sources does it use?

Can it check order status?

How do you prevent wrong answers?

What happens outside business hours?

How is PDPL handled?

What reports do we get?

Is this system right for you?

WhatsApp CX: Omni-CX Resolution Engine

Overview

Triggers & Workflow

When to Use

Workflow

Data & Acceptance Criteria

Data Sources

Acceptance Targets

Guardrails & Security

Frequently Asked Questions

Do you require a specific WhatsApp provider?

Can you support Arabic and English?

How does human handoff work?

Can it create tickets or update CRM?

What is First Contact Resolution (FCR)?

How fast are responses?

What knowledge sources does it use?

Can it check order status?

How do you prevent wrong answers?

What happens outside business hours?

How is PDPL handled?

What reports do we get?

Is this system right for you?

WhatsApp CX: Omni-CX Resolution Engine

Overview

Triggers & Workflow

When to Use

Workflow

Data & Acceptance Criteria

Data Sources

Acceptance Targets

Guardrails & Security

Frequently Asked Questions

Do you require a specific WhatsApp provider?

Can you support Arabic and English?

How does human handoff work?

Can it create tickets or update CRM?

What is First Contact Resolution (FCR)?

How fast are responses?

What knowledge sources does it use?

Can it check order status?

How do you prevent wrong answers?

What happens outside business hours?

How is PDPL handled?

What reports do we get?

Is this system right for you?

WhatsApp CX: Omni-CX Resolution Engine

Overview

Triggers & Workflow

When to Use

Workflow

Data & Acceptance Criteria

Data Sources

Acceptance Targets

Guardrails & Security

Frequently Asked Questions

Do you require a specific WhatsApp provider?