Intelligence, Orchestrated.
WhatsApp customer resolution with safe escalation and KPI reporting.
Solution profile
First Contact Resolution (FCR)
≥60% (acceptance example)
Average Handle Time (AHT)
−25% (acceptance example)
Latency
≤2s (acceptance example)
Triage customer messages, retrieve grounded answers with citations, enforce confidence thresholds, and escalate to humans when needed — with full logging.
Decision
A named operational decision
Governance
Read-only first + auditability
Delivery
Acceptance pack + handover
These triggers help determine when this solution is the right fit.
The expected path from the first case intake to reviewable output.
NLU/triage → intent & policy checks
RAG with citations from approved sources
Confidence thresholds → HITL handoff
Respond + log (metrics, traces, audits)
The exact sources are scoped per client, but this is the typical input shape for the solution.
These are example metrics that get validated in the acceptance pack based on the scoped pilot.
First Contact Resolution (FCR)
≥60% (acceptance example)
Average Handle Time (AHT)
−25% (acceptance example)
Latency
≤2s (acceptance example)
These notes are what stop the solution from reading as overclaimed or operationally vague.
We will respond with practical scope, measurement expectations, and the right delivery path for this exact solution.
WhatsApp customer resolution with safe escalation and KPI reporting.
Solution profile
First Contact Resolution (FCR)
≥60% (acceptance example)
Average Handle Time (AHT)
−25% (acceptance example)
Latency
≤2s (acceptance example)
Triage customer messages, retrieve grounded answers with citations, enforce confidence thresholds, and escalate to humans when needed — with full logging.
Decision
A named operational decision
Governance
Read-only first + auditability
Delivery
Acceptance pack + handover
These triggers help determine when this solution is the right fit.
The expected path from the first case intake to reviewable output.
NLU/triage → intent & policy checks
RAG with citations from approved sources
Confidence thresholds → HITL handoff
Respond + log (metrics, traces, audits)
The exact sources are scoped per client, but this is the typical input shape for the solution.
These are example metrics that get validated in the acceptance pack based on the scoped pilot.
First Contact Resolution (FCR)
≥60% (acceptance example)
Average Handle Time (AHT)
−25% (acceptance example)
Latency
≤2s (acceptance example)
These notes are what stop the solution from reading as overclaimed or operationally vague.
We will respond with practical scope, measurement expectations, and the right delivery path for this exact solution.